by Wikus Engelbrecht - GraphicMail Marketing Team
27. July 2011 03:12
We have just gone live with our new client email newsletter support helpdesk.
What is in it for you?
You will get support and help with GraphicMail features when you need it, fast. You can get support via an email ticket, live chat, self-service via articles and videos, and remote desktop support. And your friends in need - our support team - are now able to monitor new help requests in real time.
Says our Support Manager, Torianno Topley; “GraphicMail understands that not everyone is a technological superstar and that business people often don’t have the time to become an ace in all aspects of email communication use, but equally need to produce results as fast as possible.”
Our new support helpdesk offers the following:
• We can share screenshots with you quickly.
• We give you a revised help-center packed with videos, tutorials and FAQs.
• The refresh rate of new support tickets is now real-time so response times will be more rapid.
• We give you troubleshooting wizards to promote easy navigation.
