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  About us > Terms & Conditions
 

Terms & Conditions

   
  GraphicMail™ (the "Services"), is a web based software application that offers businesses and web site operators a software application for HTML design, email list management and statistical analysis tools. GraphicMail does not allow unsolicited commercial emails (UCE). For more detail on UCE please see our Anti-Spam Policy. By ticking the check box at the end of the trial form stating ‘Accept terms and conditions' you are agreeing to these terms and conditions.
   
   
 

The GraphicMail service and support offering

All Services provided by GraphicMail are subject without limitation to GraphicMail’s Privacy Policy and GraphicMail’s Anti-Spam Policy. Graphicmail Ltd. may modify the terms of the Agreement and may discontinue or change any aspects of the Services at its sole discretion. Any changes to the application or the terms and conditions become effective upon those changes being made live on the www.graphicmail.co.uk website.
   
The Services are subject to monthly subscription fees or annual fees. When the free trial period has been completed GraphicMail reserves the right to suspend your account unless you sign-up for a monthly or annual subscription.
   
Monthly subscriptions are billed monthly, in advance, according to the Fee Schedule selected by you at sign up. Monthly send credits expire at the end of each month. Any extra 'top-up' send credits which can be purchased by client’s with subscriptions do not. The pricing for extra send credits can change at any time. In the event that monthly subscription fees are changed, your fee will remain at the level at which you signed up for as long as your current subscription remains live.
   
Annual subscriptions are billed annually, in advance, according to the Fee Schedule selected by you at sign up. Annual send credits expire at the end of each year. Any extra 'top-up' send credits which can be purchased by client’s with subscriptions do not. The pricing for extra send credits can change at any time. In the event that annual subscription fees are changed, your fee will remain at the level at which you signed up for as long as your current subscription remains live.
   
Payment of your GraphicMail can be made by Visa or Master Card credit cards using Secure Trading or WorldPay's processing system. If you take a monthly subscription, you are authorizing Graphicmail Ltd to charge your credit card a set amount on a regular basis. The date upon which the charge will be levied is the monthly renewal date of your Subscription. If you take an annual subscription, you are authorizing Graphicmail Ltd to charge your credit card a set amount on a regular basis. The date upon which the charge will be levied is the annual renewal date of your Subscription If Graphicmail Ltd is for any reason unable to deduct the monthly/annual payment from your credit card, you will be notified via email and your GraphicMail account will be suspended until payment is received.
   
Refund Policy - All fees paid to Graphicmail Ltd for GraphicMail are non-refundable, and your access to GraphicMail may be suspended at any time with or without cause. If we terminate you without cause, we may, at our discretion, refund a pro rata portion of your monthly subscription or reimburse you for unused email credits. If we terminate you for cause, there will be no refunds for any fees paid. Cause is any violation of our anti-spam or privacy policy, such as your using GraphicMail to send bulk Emails to people who have not consented to receiving them or sending to a list that hasn't been used for more than 12 months. In addition, you are responsible for canceling your account and GraphicMail will offer no refund for your failure to cancel your account. When an account is terminated by GraphicMail or cancelled by the client, we reserve the right to remove any emails and related data and files at any time.

Restrictions and Responsibilities

 
Graphicmail reserves all rights other than those expressly granted in this Agreement, and no licenses are granted except as expressly set forth herein.
   
You will not contest the validity of Graphicmail with regard to trademarks or other brand features or content during the term of this Agreement, or after the expiration of this Agreement.
   
You acknowledge that Graphicmail owns all rights, titles and interests in and to GraphicMail including any and all proprietary rights.
   
GraphicMail may only be used in compliance with the US CAN-SPAM Act and the European Privacy Directive and all other applicable laws. You may not use third party mailing lists to distribute unsolicited email to any third party. You agree to indemnify and hold harmless Graphicmail Ltd against any damages, losses, liabilities, settlements, and expenses in connection with any claim or action that arises from an alleged violation of any national or international laws resulting from your illegal use of GraphicMail.
   
Graphicmail Ltd reserves the right to monitor the newsletters created by you and your use of GraphicMail. Graphicmail Ltd also reserves the right to remove any content or immediately suspend your use of GraphicMail, if it believes that use is: 1) in violation of any national or international laws; 2) constitutes pornography; or 3) is excessively violent or contains harassing content or hate speech; 4) improperly exposes trade secrets or other confidential information of another person; or 5) is otherwise malicious, fraudulent, or may result in retaliation against GraphicMail by offended recipients.
   
GraphicMail will automatically append an "unsubscribe" link to all outgoing email which will allow visitors to remove themselves from your mailing list. Graphicmail Ltd may immediately suspend your GraphicMail account if you make any attempt to remove, alter or disable this link.
   
Graphicmail will automatically append a "Powered by GraphicMail™" footer and link to GraphicMail to all outgoing email. Graphicmail Ltd may immediately suspend your GraphicMail account if you make any attempt to remove, alter or disable this footer and link, unless you have come to a commercial agreement with Graphicmail Ltd about the removal of the footer and link.
   
Graphicmail Ltd will not share information you may upload (such as email addresses, name, contact information, or images) to GraphicMail. Your customer information will not be shared with any other parties, unless required under law.Graphicmail Ltd will not use your customer information for the purpose of sending unsolicited commercial e-mail. Graphicmail Ltd may use this information and any technical information about your use of the Services to facilitate your use of GraphicMail or in communications with you.
   
You will comply with the GraphicMail Privacy Policy and the Anti-Spam Policy, which may be modified by Graphicmail Ltd from time to time.
   
GraphicMail accounts are provided with a single user licence which cannot be extended to multiple use or for use by third parties whether or not for financial gain. Provision of the account does not grant the user the rights to resell the functionality contained within the account or to resell the use of the account to a third party, whether or not for financial gain, unless you have come to a commercial agreement with Graphicmail Ltd, forwarded a completed, signed and valid reseller agreement and that agreement has been accepted by Graphicmail Ltd.
   

Termination

 
This Agreement will have a term beginning on the payment date of the first monthly or annual subscription. You may terminate this Agreement at any time by following the cancellation instruction available from within the application or by sending an email to support@graphicmail.co.uk.
   
Graphicmail Ltd may immediately terminate this Agreement and suspend access to GraphicMail without refund if:
You are in violation of any of the terms outlined in this agreement,
Any content within your mailing:
 
is, or could be considered by Graphicmail to be, detrimental to the reputation of Graphicmail
 
advertises the products or services of third party newsletter software providers
 
is used to promote third party newsletter software providers
 
is used to inform recipients of the intention to transfer to a third party newsletter software provider
Graphicmail Ltd is not liable for any commercial damage to you as a result of it’s decision to terminate or suspend your GraphicMail account.
 
Graphicmail Ltd reserves the right to delete any account data, including unused credits within 30 days after the date of suspension or termination

Warranty Disclaimer

 
THE GRAPHICMAIL APPLICATION AND ANY RELATED SERVICES ARE PROVIDED “AS IS” WITH NO WARRANTY, AND GRAPHICMAIL LTD EXPRESSLY DISCLAIMS ANY WARRANTY, EXPRESSED OR IMPLIED, REGARDING SUCH SERVICES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE.
   
Each Party agrees to indemnify and hold harmless the other party from and against any losses, claims, liabilities, damages or expenses, including reasonable attorney’s fees, directly arising from a material breach of this agreement by the other party.
   

Limitation of Liability

  Each Party agrees to indemnify and hold harmless the other party from and against any losses, claims, liabilities, damages or expenses, including reasonable attorney’s fees, directly arising from a material breach of this agreement by the other party

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