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This privacy statement covers the website www.graphicmail.co.uk.
Because we want to demonstrate our commitment to your privacy, we have agreed to disclose our information practices.
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If you have questions or concerns regarding this statement, you should first contact us at www.graphicmail.co.uk. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact Quattro Internet Solutions at privacy@quattrointernet.co.uk. Quattro Internet Solutions will then serve as a liaison with us to resolve your concerns. |
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What information GraphicMail gathers
and tracks |
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GraphicMail collects three types of information:
1) personal (name, email address and telephone number)
or company information that you knowingly disclose when
signing up to trial or purchase GraphicMail;
2) technologically attained information which is collected
using “cookies” or web logs to collect information
about how GraphicMail is being used by you. Information
gather in this way may include date and time of visits,
the pages viewed and the time spent at GraphicMail;
3) account usage information such as the number of ../Site/Images/,
lists and templates stored on your account and the frequency
and size of your mailings. |
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If you have any questions about this
privacy statement, or would like more information about
our company, please contact us at: privacy@quattointernet.co.uk
GraphicMail Ltd
7-15 Pink Lane
Newcastle upon Tyne
United Kingdom
NE1 5DW
| Tel:
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+44 870 701 0018 |
| Fax:
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+44 870 701 0120 |
This privacy statement was
last updated on the 3rd of July 2008 |
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What GraphicMail does with the
information it gathers/tracks |
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We may use your personal information
such as your email address for sending updates or promotions
about our company or to contact you if requested or necessary
in regards to your account. You may at any time opt out
of receiving future mailings by using the unsubscribe
link provided on those mailings.
We may use your IP address to help diagnose problems with
our server and to administer our website. Tracking your
browser and screen resolution type help us understand
your needs related to our website presentation.
Monitoring the data stored in your account and volume
of emails you send allows us to anticipate product usage
and ensure we have sufficient infrastructure in place
to provide the expected service for our users. |
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With whom this site shares information
it gathers/tracks |
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We will never share or sell your personal
information or any of the information stored within your
account (such as ../Site/Images/, templates and email addresses)
with any third parties for their use in any way whatsoever.
We may only disclose such information if that disclosure
is required by law.
We may share aggregate statistics about our customer's
traffic patterns and reservations with our suppliers and
partners, but these statistics do not include any personally
identifying information. |
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Security |
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GraphicMail will follow generally
accepted industry standards to protect the personal information
submitted to us, both during transmission and once we receive
it. We cannot however guarantee total or absolute security,
as no method of transmission over the Internet, or method of
electronic storage, is 100% secure. As part of our commitment
to you, the customer, GraphicMail will strive to implement and
use any commercially acceptable means available to protect your
personal information. As such Graphicmail conforms to industry
security standards to protect user information form virus attacks
and hacking attempts. We use the latest product releases from
Microsoft and other companies to ensure our systems always rate
good against industry standards. Our operating systems and software
are always up to date with the latest security patches and updates.
Firewalls are used extensively to protect data by opening only
the necessary channels to the necessary entities on our servers.
This means that if a PC or location does not need to have access
to our servers for our system to work properly, they will not
be able to contact that server. This greatly reduces the chances
of hackers being able to penetrate our system. We use the latest
AntiVirus software to scan our servers in real time against
any suspicious files and/or traffic. Virus definitions are updated
multiple times per day.
All our software runs on RAID hard drives to prevent downtime
in the event of hardware failure. We also protect our
data from hardware failure or disaster events by running
daily backups.
All employees sign a privacy agreement when they join
GraphicMail that prevents them from using, disclosing
or selling any user information.
If you have any questions about security on our Web site, you
can send email us at management@graphicmail.co.uk
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Cookies |
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A cookie is a small text file that
is stored on a user’s computer for record-keeping
purposes. GraphicMail uses cookies on this site. GraphicMail
uses two types of website generated cookies: session
ID cookies and persistent cookies. We use session cookies
to make it easier for you to navigate our site. A session
ID cookie expires when you close your browser. A persistent
cookie remains on your hard drive for an extended period
of time. You can remove persistent cookies by following
directions provided in your Internet browser’s
“help” file, or alternatively select “Tools”
from your browser menu, select “Options”
and “Privacy” and then clear your privacy
data and cookies in the process.
We set a persistent cookie to store your passwords,
so you don’t have to enter it more than once.
Persistent cookies also enable us to track and target
the interests of our users to enhance the experience
on our site.
If you reject cookies, you may still use our site,
but your ability to use some areas of our site, such
as contests or surveys, will be limited.
GraphicMail uses 2 types of third party cookies from
Google Analytics, Yahoo an MSN Live. The first lets
us determine how users interact with our site, helping
GraphicMail in the process to better tailor our service
to your needs. The second type of cookie is a conversion
cookie allowing us to track the effectiveness and cost
to conversion ratio of our search engine cost per click
advertising. The second type of cookie allows GraphicMail
to link this cookie information to your personally identifiable
information you submit while on our site, with the express
purpose to use this information to tailor our marketing
material and efforts.
Some of our business partners (e.g., advertisers) use
cookies on our site. We have no access to or control
over these cookies.
In order to best provide you with a service we do link the
information we store in cookies to any personally identifiable
information you submit while on our site.
This privacy statement covers the use of cookies by www.graphicmail.com
and it's Country specific websites only and does not cover
the use of cookies by any advertisers. |
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Personal Identifiable Information
(PII) |
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Personally identifiable information
or personally identifying information (PII) is any piece
of information which can potentially be used to uniquely
identify, contact, or locate a single person. GraphicMail
will never share or sell your personal information or
any of the information stored within your account (such
as ../Site/Images/, templates and email addresses) with any third
parties for their use in any way whatsoever. We may
only disclose such information if that disclosure is
required by law and when we believe that disclosure
is necessary to protect our rights and/or to comply
with a judicial proceeding, court order, or legal process
served on our Web site.
We may share aggregate statistics about our customer's
traffic patterns and reservations with our suppliers
and partners, but these statistics do not include any
personally identifying information.
Our policy on correcting and updating personally identifiable
information is as follows: GraphicMail gives you as much control
as possible over your personal information. You have the option
to register with us for use of our services. You can update
your personal information, subscriptions or service package
at any time. To update your PII all you need to do is login
to your account, select the Setup and Options tab on the left
hand navigation bar and make the necessary changes.
PII Information collected is purely for the purposes
of identifying users and account purposes. No PII is
collected through any tracking technologies. But website
user data generated from tracking technologies are tied
into PII for the sole purpose of better understanding
the effectiveness of marketing campaigns. This data
is in turn used to identify potential target markets,
to streamline communications to clients and prospective
clients and to aid in the development of a better product.
The information collected through tracking technologies
include: search behaviour, site traffic, time on site,
referring ad campaigns and information on drop off points
of traffic. |
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Service Providers |
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Customer
Support Online Chat Messenger
The
online chat service GraphicMail uses is provided
by: “Provide Support”, this allows our
clients to contact us directly should they have
queries of any sort. The chat button is currently
in the GraphicMail website and in each and every
GraphicMail account. Our
departments are setup as follows : Customer Support
(pc), Customer support (mac) and Sales and it's operators
are assigned to each of these departments, therefore
when existing or potential clients wish to chat with
someone they can select what type of query it is by
selecting the individual departments. The chat allows
us to view various information from the client, such
as geographic location, which browser they are using
, the current web page they are viewing, IP address,
country etc.
The tool also allows us to build up
a knowledgebase and a FAQ section using the correspondence
received via the online chat and can be used to build
up the content. The service is available provided that
there is someone signed in and online. None of the information
collected is made public. |
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WorldPay
We use WorldPay to provide payment
services on our site. WorldPay is an online payment gateway
which makes subscribing and purchasing quick and easy
for our clients. Each payment link on the Website and
within individual accounts are directed to WorldPay. All
payments are linked and identified to a transaction ID,
but when a client selects to subscribe for a monthly subscription
this subscription is identified and linked to a FuturePay
agreement ID. This is an unique ID given to the subscriber.
This FuturePay also means indirectly recurring payment.
Within this FuturePay ID the particulars of the client
are viewable to such an extent as when the subscription
[date, time] was made, when next payment is due, Name,
address, contact no. and number of payments made.
The information obtained from clients
are not stored in the backend of GraphicMail and all
the confidential info [credit card details] are stored
within WorldPay. We do not hold or store any card details
and we do not have access to this info. WorldPay notifies
us of payment failures, warnings and cautionary payments
and when a credit card expires. The link between WorldPay
and GraphicMail will automatically suspend clients when
payment has failed and the client is notified of such
account suspension by both WorldPay and GraphicMail
in separate emails. Should the client wish to upgrade
or downgrade their subscription the current FuturePay
ID is cancelled and client then selects a new subscription
and a new FuturePay ID is allocated to this subscription.
Clients can cancel at anytime either directly from within
their account or by a request, the FuturePay ID is then
cancelled and this will end all recurring payments.
These third parties are prohibited
from using your personally identifiable information
for any other purpose. |
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Google
Analytics
GraphicMail
uses Google Analytics to learn which online marketing
initiatives are cost effective and see how visitors
actually interact with our your site. Make informed
site design improvements, drive targeted traffic,
and increase your conversions and profits. |
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GraphicMail SMS |
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The GraphicMail SMS/Text sending facility
is covered by this privacy statement whereby GraphicMail warrants
that it does not share, sell, rent, or trade PII, including
mobile telephone numbers stored within the GraphicMail clients'
datasets, with any third parties for their promotional purposes.
We reserve the right to disclose your personally identifiable
information as required by law and when we believe that disclosure
is necessary to protect our rights and/or comply with a judicial
proceeding, court order, or legal process served on our Web
site.
The Short Message Service - Point to Point, SMS-PP, as defined
in Global Systems for Mobile communication standard, recommendation
03.40, as used for sending Text/SMS messages by the GraphicMail
Text/SMS service, does not provide for an unsubscribe mechanism.
Recipients of unwanted information sent to them through the
GraphicMail system by way of text/SMS should email smsunsubscribe@graphicmail.com
stating the message content in the SMS. Within 72 hours of
receipt their mobile telephone number will be added to the
block list of the sending account. |
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Testimonials |
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GraphicMail posts customer testimonials on
the site which may contain personally identifiable information.
All personal identifiable information, such as name, email address
and telephone number and testimonials placed and displayed on
www.GraphicMail.co.uk
are done so with prior consent from the company or individual. |
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Links to Other Sites |
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www.GraphicMail.co.uk contains links to other
sites that are not owned or controlled by GraphicMail Ltd. Please
be aware that GraphicMail Ltd is not responsible for the privacy
practices of other such sites.
We encourage you to be aware when you leave our site, and
to read the privacy statements of each and every Web site
that collects personally identifiable information.
This privacy statement applies only to information collected
by GraphicMail. |
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Service-Related Announcements |
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In situations deemed necessary GraphicMail
will send you strictly service-related announcements, i.e. if
our service is temporarily suspended for maintenance, we may
send you an email informing you of this situation.
Generally, you may not opt-out of these communications,
which are not promotional in nature. If you do not wish
to receive them, you have the option to deactivate your
account. |
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Changes in this Privacy Statement |
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GraphicMail reserves the right to change
our privacy policy statement at anytime. If and when we
do make changes we will notify you of these changes. GraphicMail
will use any or a combination of the following means to
notify you of these changes: email notices, notices will
be made available on your account news page, the login
page and any other area of the site GraphicMail deems
necessary to make you aware of these changes. This will
be done with the express purpose to make you aware of
the type of information we collect, how we intend using
it, and under what circumstances if any we intend disclosing
this information. All notices will be made available 30
days prior to being implemented. GraphicMail reserves
the right to modify our privacy statement at anytime,
so please review this statement on a regular basis. |
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